Simple Tips To Deal With Unhappy Customers
Did you know that 90% of customers are likely to abandon a good or service provider after experiencing poor customer service? To make matters worse, each dissatisfied customer will tell 10 other people about their poor experience In Australia, many customers simply do not bother to complain. In fact, studies suggest that for every customer complaint, there are 26 other unhappy customers who remain silent All this could be very damaging to sales and a business’ brand Little known facts about customer experience: • Dissatisfied customers whose complaints are taken care of are more likely to remain loyal, and even become advocates • It costs 6 to 7 times more to acquire a new customer than retaining an existing one • A 2% increase in customer retention has the same…