ISO 9001:2015—An Introduction
ISO 9001 is an internationally recognised quality management system (QMS) standard. It comprises fundamental quality assurance practices that can be applied by any business. In the past ISO9001 has been hugely successful within the manufacturing sector, however, the latest iteration (version 5) has seen the standard heavily revised to appeal to businesses in all sectors. Without a QMS, businesses have little chance of sustaining any improvements or innovations they might realise. ISO 9001:2015 helps organisations standardise operational functions from input, through to output whether a good or service is being delivered. With the inclusion of risk based thinking, it takes into consideration exogenous and isolated events that many businesses would not usually plan for. The ISO 9001 standard leaves a great deal of discretion to the business in terms of…