Frequently Asked Questions

ISO 9001 is the internationally recognised standard for Quality Management Systems (QMS). It is the most widely used standard in the world, with over 1.1 million certificates issued to organisations in 178 countries

ISO 9001 provides a framework and set of principles that ensure a common-sense approach to the management of your organisation to consistently satisfy customers and other stakeholders. In simple terms, it provides the basis for effective processes and effective people to deliver an effective product or service time after time

ISO 9001:2015 was released on 15th September 2015. Organisations currently registered to ISO 9001:2008 will have 3 years to make the transition to the 2015 version. In support of the transition process, we wanted to answer some of the more common questions that we have received

Why was ISO 9001 revised?
All ISO standards are revised every five years to keep them current and relevant to the marketplace

When should my organisation start the transition process and how will QMS Australia assist me through the transition?
Immediately! The first step is to contact QMS Australia – we’ll work with you on the transition timeline. The next step is to sit back while our expert consultant prepares all the necessary documents and delivers the ISO training your staff require. We will run the ISO project, on your behalf, through to issue of certificates

Can our organisation upgrade in 2016 during a re-certification or surveillance audit?
Yes, providing your quality management system meets the requirements of ISO 9001:2015. Organisations may transition during a surveillance, recertification or special audit. Transition audits will take place in 2016, 2017 and 2018

My organisation is thinking of getting certified to ISO 9001 in 2016, what version should we be using?
We suggest you consider ISO 9001:2015 but this is your decision and ISOsafe will support an initial certification to ISO 9001:2008
If you are seeking ISO 9001 certification for the first time, you can expect the following benefits: operational efficiency, customer satisfaction, process improvement, product improvement, reduced wastage, enhanced risk management at all levels in your business and new business / contracts – as this globally recognised certification will give your business a competitive edge in the market

How can I get a copy of the ISO 9001:2015 Standard?
QMS Australia recommend purchasing Standards from an Australian supplier, such as Standards Australia

What are notable changes when transitioning to ISO 9001:2015?
The new ISO 9001 standard aligns with high-level organizational structure, requiring all new ISO management system standards to be aligned on a high-level structure with a set of common requirements. Additionally, there is a greater emphasis on risk-based thinking as a basis for the management system, more focus on achieving value for the company and its customers, increased flexibility regarding use of documentation, and a more approachable structure for service businesses

QMS Australia have helped many organisations seamlessly transition to the revised Standards. Don’t wait till its late call us today on 1300 789 132

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